FAQS

1. What products do you sell?

We specialize in providing stylish, comfortable, and practical clothing for boys and girls. Our products include sets, dresses, short-sleeved shirts, rompers, and more.

2. How do I choose the right size?

Detailed size information is provided on each product page. We recommend choosing based on your child's height, weight, and actual measurements.

If your child falls between two sizes, we recommend choosing the larger size for a more comfortable fit.

3. How long does order processing take?

Orders are typically processed and shipped within 1-3 business days.

Processing times may be slightly longer during promotional events, holidays, or peak order periods.

4. Do you offer free shipping?

Yes, we offer free standard shipping to most countries and regions worldwide, with no minimum spend required.

Specific delivery times may vary depending on the destination country and region.

5. How do I track my order?

You will receive a confirmation email containing tracking information after your order is shipped.

You can track your package's shipping status using the tracking number in your email.

Logistics information updates typically take 2-5 business days.

6. Why hasn't my order been delivered yet?

International shipping may be affected by the following factors:

• Customs inspection

• Local logistics arrangements

• Peak holiday shipping periods

• Severe weather

• Force majeure

If the estimated delivery time has passed, please contact us for assistance.

7. Can I modify my order information?

If your order has not yet been shipped, you can contact customer service to request modifications to:

• Shipping address

• Contact number

• Recipient's name

Relevant information usually cannot be modified after the order has been shipped.

8. Can I cancel my order?

Once an order is placed or shipped, it cannot be cancelled. However, you can apply for a return after receiving the goods, according to the return policy.

9. What if I receive the wrong item?

If you receive the wrong item, damaged item, or item with quality issues, please contact us within 7 days of receiving the item and provide relevant photos.

After confirmation, we will arrange for a replacement, exchange, or refund.

10. How to apply for a return?

You can contact customer service to submit a return request within 30 days of receiving the goods.

Once approved, we will provide you with detailed return instructions.

Please do not return goods directly without authorization.

11. How long does a refund take?

After the returned goods are inspected and accepted, we usually process the refund within 3-5 business days.

The actual arrival time depends on the processing speed of your payment institution or bank.

12. Will the product color be exactly the same as the picture?

We will try our best to display the product color accurately.

Due to differences in monitor settings, shooting light, and equipment, the actual product color may differ slightly from the picture on the page.

13. Will items be restocked after selling out?

Some popular items may be restocked.

You can check the website for updates or contact customer service to inquire about restocking status.

14. How to contact customer service?

If you have any questions, our customer service team is always ready to assist you.

You can contact us by emailing inbox@kuakezn.com.

15. Is payment secure?

Yes. We use secure encryption technology to protect your personal and payment information.

Your payment information will be processed through a secure payment system to ensure transaction security.

16. Why choose us?

We are committed to providing families with children's clothing that combines comfort, quality, and style.

Our goal is to make comfortable clothing easy for every child and to provide parents with a convenient and worry-free shopping experience.