Shipping Policy

Thank you for choosing our products! We are committed to providing a superior shopping experience for our global customers and offer free standard worldwide shipping. Please read the following shipping policy carefully before placing your order.

1. Free Standard Shipping

We offer free standard shipping with no minimum order requirement.

2. Order Processing Time

After order confirmation, it typically takes 1-3 business days to process.

Orders placed on weekends and public holidays will begin processing on the next business day.

Processing time may be slightly longer during promotional events, holidays, or peak order periods.

3. Estimated Delivery Time

Estimated delivery time after order shipment: 7-18 business days

Actual delivery time may vary due to customs inspections, weather conditions, local logistics services, or other uncontrollable factors.

4. Logistics Partners

We will arrange suitable logistics service providers for different countries and regions, including:

United States Postal Service (USPS) / UPS / FedEx (within the United States)

DHL Express / Aramex (international express)

EMS / ePacket (international standard delivery)

5. Order Tracking

Once your order has shipped, you will receive a confirmation email containing tracking information.

Please note:

Some tracking information may take 2-5 business days to update.

The frequency of tracking updates may vary depending on the country and region.

6. Customs, Duties, and Import Taxes

International orders may be subject to local customs policies.

Depending on the regulations of the destination country or region, the following may apply:

• Import duties

• Value Added Tax (VAT)

• Customs clearance fees

These fees are borne by the recipient. If local laws require the seller to bear these fees, we will comply with local regulations.

7. Address Information

Please ensure that you fill in an accurate and complete shipping address.

We are not responsible for delivery issues caused by the following:

• Incorrect address

• Incorrect postal code

• Incorrect contact number

• Incomplete recipient information

Address cannot be modified once the order has been shipped.

8. Delivery Delays

We will make every effort to ensure timely delivery of your order, but we are not responsible for delays caused by the following:

• Customs inspection

• Extreme weather

• Natural disasters

• Logistics service disruptions

• International shipping restrictions

• Logistics congestion during holidays

• Lost or damaged packages

If your package is lost or damaged in transit, please contact us within 7 days of receiving it and provide:

• Order number

• Description of the problem

• Relevant photos

We will assist with the investigation and provide a solution as soon as possible.

9. Contact Us

If you have any questions about our shipping policy or order delivery, please feel free to email our customer service team at inbox@kuakezn.com.

We appreciate your support and look forward to providing you with a pleasant shopping experience.