Returns and Refunds

We want you to be satisfied with every purchase. If you are not completely satisfied with the item you received, you can apply for a return and refund according to the following policy.

1. Return Period

You can apply for a return within 30 days of receiving the item.

Orders older than 30 days are generally not eligible for return unless there is a quality issue with the item or the wrong item was received.

2. Return Conditions

Items eligible for return must meet the following conditions:

• The item has not been worn, washed, or used.

• The item is in its original condition.

• Tags, labels, and packaging are intact.

• There is no man-made damage, stains, or odors.

• Valid order information is available.

We reserve the right to refuse returns of items that do not meet the return conditions.

3. Non-Returnable Items

The following items are generally non-returnable:

• Worn, washed, or used items

• Items damaged by human error

• Items damaged due to personal reasons

• Received the wrong item or have quality issues

If you receive:

• Wrong item

• Wrong size (due to incorrect shipping)

• Item with manufacturing defects

• Item severely damaged during shipping

Please contact us within 7 days of receiving the item and provide relevant photos. After verification, we will provide a refund, replacement, or reshipment.

4. Refund Policy

Refunds will be processed after the returned item has been inspected and accepted.

The refund amount will be returned to the original payment method:

• Credit card refunds typically take 5-10 business days to arrive.

• Actual arrival time depends on the processing speed of the bank or payment institution.

5. Return Process

Step 1: Submit a Return Request

Please contact customer service and provide:

• Order number

• Email address used for purchase

• Reason for return

• Item photos

Step 2: Obtain Return Authorization

After customer service approves the request, we will send you return instructions. Unauthorized returns may not be processed.

Step 3: Return the Goods

Please pack the goods carefully and return them to the following address:

Please note:

• Customers are responsible for return shipping costs for non-quality issues.

• We recommend using trackable shipping services.

• Please keep the tracking number until the refund is completed.

Step 4: Inspection and Refund

We will inspect the returned goods upon receipt.

After approval, the refund will be processed within 3-5 business days.

6. Order Cancellation

We will process your order as soon as possible after submission.

Orders cannot be cancelled once placed, but you can apply for a return according to this policy upon receipt.

7. Contact Us

For any return or refund issues, please contact us at inbox@kuakezn.com.

We will assist you as quickly as possible and are committed to providing a superior shopping experience for every customer.